Buyer changes his mind and opens dispute | PayPal - Horror Stories, Lawsuits, PayPal Problems

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According to the San Francisco Chronicle, there are approx. 100,000 complaints outstanding at PayPal (Are any of these yours?). In many instances disputes can run on for months leaving people frustrated and out of pocket as they are unable to access their accounts. So what happens to the millions of dollars tied up in frozen accounts and disputes? Well, here is a clip from the San Francisco Chronicle that basically sums it up:

U.S. District Judge Jeremy Fogel of San Jose refused to dismiss a lawsuit that seeks class-action status on behalf of thousands of PayPal customers nationwide. A common allegation is that the company brushes off or stalls customer grievances for months and meanwhile freezes the customer's account and pockets the interest (So that's how they make their money!). No wonder they freeze so many accounts!

Buyer changes his mind and opens dispute

I sold a vintage guitar. Listed 12 pictures on my ebay listing. Buyer said he played and adjusted guitar but that truss rod was broke. I said I wouldn’t accept back as he played and adjusted after saying originally that it arrived non-functionable. He filed a case and I esculated it thinking I would easily win a his only defense was the saying the pictures clearly showed the truss rod hanging down into the soundhole and that the same pictures showed numerous stress cracks all over the guitar…..these are the same pictures I had posted on the auction he used to bid on and won the auction. WHAT! Nobody, including the buyer, asked any questions about supposed damgaes that the pictures clearly showed. Thus, paypal has frozen $498.00…that is BS! I would have thought this was an easy win for me since the buyer does not have a leg to stand on. This buyer is using Paypal to commit fraud and paypal is allowing it. My pictures clearly show the guitars condition and his only evidence is the pictures I used in my listing.

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Posted: May 17, 2012 at 3:47 pm

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3 thoughts on “Buyer changes his mind and opens dispute”

Luke on May 17, 2012 at 6:19 pm

Seems like you are another victim of paypal scam. They have no protection for the sellers. Obviously they picturs showed the condition of the guitar so he knew what he was getting. This is how paypal makes their money. Scamming people out of lots of money. I hate this comp[nay and all their crazt antics

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Cameron Welch on May 17, 2012 at 7:28 pm

This buyer is an idiot and Paypal is being an even bigger idiot. This is about the dumbest thing I have ever heard a buyer do. And for Paypal to freeze your account is crazy. They should ban the buyer from ever using paypal or ebay again and leave you alone. How long will you have to wait for your money?

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Shiv on May 23, 2012 at 5:56 pm

I sold an Ipad on ebay. Payment was received from paypal. I shipped the item at the address asked by the buyer. Now the buyer has filed dispute with CC company for the charges and paypal is asking me to refund the money. I already showed fedex receipts and other evidence to paypal including the emails from this buyer but they are not willing to reverse the charges now. The buyer id on ebay is susanbrewer2010

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