Buyers have all the power and can screw sellers at any given moment
My husband sold some RYO machines on eBay in an effort to make some extra money for our family during a particularly difficult time for us financially. One of the buyers, who was particularly pushy insofar as the timing of delivery, (demanding it be sent before the stated estimated time of shipment in the eBay listing) received the machine, and the next day told my husband he would not be keeping the machine, and that it didn’t work. My husband, a very reasonable man, responded quickly, offering to first identify the mechanical issue and then assist with the repair of the item. The buyer at that point ceased all communication with my husband and proceeded to file a dispute with PayPal, claiming my husband did not make any efforts to resolve the matter with him. Even after providing proof of communication, and the correspondence between my husband and this man were clearly contradictory to what his claim with paypal stated, paypal sided with the buyer. When my husband appealed, paypal told him the ONLY way they would consider reversing their decision was if he took the machine that was returned (that the man BROKE INTENTIONALLY to get his money back on an item he decided he no longer wanted) to the local police station and file a report. My husband would have been LAUGHED OUT OF THE STATION, no report would have been filed because the law enforcement agencies are not responsible for any PayPal disputes related to condition of items when they are returned….how would they know it wasn’t sent broken in the first place? It was a joke!! Now, my husband is unable to use his paypal or ebay accounts that he had worked so hard for years to build up to the exemplary rating he had, because paypal does not value the seller or acknowledge that their money comes largely from the fees associated with Selling and receiving monies.
Posted: March 4, 2013 at 7:27 pm