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“Customer Service” gets you nowhere

I’ve been using PayPay off & on since its inception – not often, just once in a while. Most recently, I sold a guitar about 2 years ago (personal transaction, not eBay). I still have a little over $100 balance and when I went to use some a couple of weeks ago, I found that my was “restricted” and I could not make payments nor could I withdrawal my funds. Odd.

The conversation with their customer service rep is where it gets interesting. Brief synopsis of what I was told:

- You cant access your money (I knew that)
- PayPal can not/will not (unclear on which) tell me why
- This is the final word on the matter

No explanation, no recourse. They stole my money and won’t tell me why and there is nothing I can do about it. This is no different then someone robbing you on the street and runs away with your wallet. P.S. I am not an international terrorist.

Posted: August 6, 2012 at 4:33 pm

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2 thoughts on ““Customer Service” gets you nowhere
  1. Inez on

    Of course paypal can tell you why they restricted your account, they did it! They just chose to be the most difficult company ever to work with. They offer no protection for your private information, they constantly allow fraud to take place and there is nothing you can do about it. It’s fascinating that they have any users left.

  2. Bea Harrods on

    Call me out of touch but prior to my disturbing encounter with them, I had never even heard of paypal! I’m not much of a techie and I stay away from conducting business online, I don’t trust the government and I want to keep away from transactions they can track through my web visits. Anyways, I received a phone call from my bank one day saying I had unusual transaction activity going on. It turns out that someone was putting through several orders ranging from $1.00 to $250 on paypal’s website. My bank took care of the scam and issued a new card. I called paypal to report the fraud and they did nothing about it! I am appalled by their reaction. I can vouch for one thing; their “customer service” gets you no where. I don’t even think it is based in the United States. I’m not sure what kind of operation they run but they need to change their ways and do it FAST. Sorry to hear about your troubles.