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Database corruption admitted by Paypal

My debit card has been registered with paypal since 11/04/2011 with an expiry date of 08/14. Yesterday I made 11 ebay purchases through paypal with no issue. The 12th transaction failed with an invalid expiry date. On paypal the card expiry date had changed to 04/14. I had to add the card again to get the transaction through.
Paypal replied to my query:
“Thank you for contacting PayPal regarding the issue you have found with your card number ending x-2215. I understand the frustration and concern caused by this.

I have reviewed your account thoroughly and although I cannot say exactly why the data changed on your account, I can guarantee that this was not done by yourself or any other party. I can see that you did indeed add the card to your account on the 11th April 2011 with the correct expiry date, 08/14 and I can see that through this cards history there has been no changes made whatsoever by an external log in such as yourself.

I must conclude that this has been a minor issue on the database and have reported this.

I thank you for letting me know about this and can assure you that the expiry date shows correct since you amended this.

I apologise for the inconvenience caused by this issue.

Thank you for choosing PayPal.
Yours sincerely,
Matthew
PayPal
Copyright © 1999-2013 PayPal. All rights reserved.”

So, database corruption admitted by paypal, doesn’t look good!

Posted: September 24, 2013 at 3:02 pm


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