This website is a collection of horror stories, news reports and other information addressing problems with Paypal, Inc..

Will my Email to Paypal CEO help?

SUBJECT: Customer Complaint,

Dear PayPal CEO: I am a PayPal and eBay customer. I am writing to you as a last resort. Your company has treated me very badly and has left me with no choice but to contact you.
I placed an order for a chair on eBay, the Seller stated there was a 14 days return on the purchase, and before placing the order I clicked on return-button to view further information on the return policy, there was none. A few days later, I got a package from Amazon and I accepted it thinking someone sent me a surprise birthday gift. When I opened the package I realized it was a mistake and that it might be related to the order I placed on eBay. I called eBay, who instructed me to contact the seller and so I did. After several failed attempts to get the seller to respond to my emails, I again contacted eBay. I was given the seller contact information and I called the seller leaving him a message urging him to contact me to resolve the problem. He eventually did email me, but the resistance increased with my request for his return address. Again I contacted eBay and then PayPal to inform them that I was having problems with this seller refusal to give his return address. PayPal promised to file a dispute case and get back to me. A few days later, I received an email from PayPal ruling in the favor of the seller. For weeks, I continued my complaint with both eBay and PayPal. I spoke twice to two supervisors to solve the problem, to no avail. EBay is claiming there is nothing they can do once PayPal have denied my claim. In desperation, I called Amazon to inquire into how I may solve this matter and was told, I did not purchase the item it was sent to me as a gift.

I am outraged that I have been treated like this. This seller has operated in a very unscrupulous manner. I paid for the item and shipping, which he was sold on eBay, but was posted to me as a gift from Amazon. The seller refused to honor his return policy.
It was not until I received my package from Amazon, that I realized the error I had made on the purchase however; I still have the rights to return an item. Neither eBay nor PayPal has explain, why I cannot return the item, why my purchase with eBay came from Amazon, and why information on the return policy is not available in that section. I was later told, information relating to returns was clearly stated in Description, and while no-one said, it is your fault it was clearly imply in their tone. My communication with both companies was extremely stressful, and though the reps are professional and polite they absolutely were uncooperative giving any cooperate information.

As CEO of this company, I would think it was in your best interests to keep your customers happy — especially when all your customers want is to use your service without interruptions. I hope you take the time to prove that your customers are important to you. I am requesting an investigation into my case and a full refund because my rights to return the item (as claimed by the seller) was denied by the seller, eBay claimed there nothing they can do and PayPal up-held and adamantly supported an unsavory and unobjectionable behavior of a seller.
In closing I want to thank you for taking time to read my letter I look forward to a prompt reply and resolution to my problem.

Respectfully Yours

C. R.

Posted: July 29, 2014 at 6:39 pm


Leave a Reply

Your email address will not be published. Required fields are marked *


*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>