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Funds source issue with PayPal

I have had many dealings with Paypal without problems. I made a purchase on Ebay yesterday and set up the payment thru Paypal using a credit card. Today I get a notification that the payment was taken out of my bank account with the charge pending. I called Paypal customer (dis)service and explained my problem and was told there was nothing they can do. I would need to contact the seller and have them refund the money(sure, after they shipped the item) and then do another billing. I told them no, they made the mistake, they need to fix it. After being told there was nothing they could do, I asked to speak to her manager. He gave me the same run around, not in their process to charge my credit card and send the money to my back account. I’m sure this is not the first time they made this error, but would not take ownership of it at all. Closing my account for lack of customer service.

Posted: July 8, 2014 at 5:56 pm

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