Harassment from PayPal staff at Resolution Center
I would like to complain an harassment I got from one of the staff (forgot to ask what his name was) in Resolution center last week during 30 July – 2 August 2012 concerning my blocked account with Paypal. Please double check with the incomming telephone calls, I believe it was recorded. I phoned from Thailand via my skype account.
This staff talked to his paypal client with angry tone and unprofessionally as if he works in the “mafia” business.
I had to do the probing questions after his beat-around-the bush talking that he said Paypal required US social security number since I have one of the shipping address care of a US friend of mine in New Jersey.
I explained to him that I am not the US citizen and the reason I added that US shipping address for those won items from Ebay, which will not be shipped outside the US.
He confirmed receipt of my National Id card, National passport and my utility bills that have my name and my current local resident adddress in my country.
Still, this PayPal staff dragged on that he needed my proof of utility bills to that New Jersey friend of mine with my name on it. Again I explained that I do not live there it was for the shipping purposes only.
Finally he asked and forced me to close my paypal account by walking me through the account closing process.
I understand that Paypal has updated its policy few years back that the won purchase items can be shipped to any shipping addresses provided that it was with prior approval from Paypal, which in this case that US shipping address is there in my paypal account for quite a long time receiving quite a few items already.
I respect and will comply with any existing rules and regulations of Paypal but I will not accept that kind of harassment from the staff who performed his functitons and treat its client unprofessionally.
I wish that Human Resources Department at Paypal be very serioius in looking into its recruitment process and select a good an efficient staff to work with one of the well-know world wide on-line business.
Thank you and Regards,
long-term paypal member
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Posted: August 8, 2012 at 3:18 pm