This website is a collection of horror stories, news reports and other information addressing problems with Paypal, Inc..

Limited for reaching Spending Limit

All my favorite artists hail from the US, and since I live in Europe, the cheapest way for me to support them is through PayPal. I considered myself educated on the dangers of their service: I never gave them my credit card number and only used bank transactions to transfer funds onto my account. I would send the money forward as soon as it arrived, then abandon the site for months at a time. All in all, I was a cautious but happy PayPal user – until they unexpectedly limited my account.

My story began last Tuesday. I converted my funds from EUR to USD and tried to send the money forward, when I received an error that I had never seen before. I don’t remember it word-for-word, but apparently my account had reached its sending limit. That limit, by the way, is over $2000 dollars, and I hadn’t used PayPal for months.

I kept trying, but every time my transaction was blocked by the same error. I had no idea what was going on. I thought my money was still in the process of being converted, although the balance very clearly showed dollars instead of euros. It wasn’t until 15 minutes later that I received an email from PayPal explaining that my account was limited until I could prove my identity.

I was asked to change my password and my security questions, which I was okay with. Just gotta jump through a few hoops and I can get back to sending money, right? NO. When I opened the Resolution Center page to view my “case”, I noticed two things.

One: They didn’t only want me to change my password and questions, but also demanded me to link a credit card onto my account and provide proof of my home address.

Two: The date of limitation was May 24th 2013. I received this email on September 10th.

Since I didn’t know what else to do, I completed the security changes, then sent a message through PayPal’s contact form explaining that I couldn’t adhere to their wishes. As soon as I clicked Send, an automated reply arrived in my inbox, explaining to me that my case would be looked at when I had completed all the steps to remove the limitations.

I was ready to explode, but I knew that I had to play nice with the service provider or I’d never see my money again.

So I waited. Over the next 24 hours I confirmed my email address and linked my bank account to my PayPal, hoping that someone would read my message and get back to me with real instructions.

Thursday morning dawned and I still had no reply. I was searching for ways to get around the automated replies and reach an actual human being, when I remembered their demand of proof of my address.

They wanted me to upload a scan of a utility bill.

A person would have to review that image to make sure it was valid.

I rushed to MSPaint and typed a short, polite message explaining my problem. I couldn’t complete the tasks because I had no credit card. I only used bank transactions. I couldn’t call the customer service because I live on the other side of the planet. Why was the date of limitation three months ago anyway? Tell me what to do.

I uploaded the image and went to work.

Nine hours later I log into my inbox and find, of course, no messages. I didn’t expect them to get back to me so quickly. I then log into my PayPal account to see how my case is proceeding, and I am greeted by a message:

“Your Account Has Been Fully Restored.”

OH MY GOD I GOT THROUGH.

I very, very quickly moved my funds off of the account, then opened the Resolution Center to view my case.

It was gone.

Not open, not closed. GONE. Any trace of it had been completely deleted, as if it never happened.

12 hours later I received an email telling me that my account had been restored, but no explanation as to why it was limited in the first place.

What the fuck, PayPal. What the actual fuck.

Posted: September 13, 2013 at 6:04 pm


Leave a Reply

Your email address will not be published. Required fields are marked *


*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

One thought on “Limited for reaching Spending Limit
  1. D. A. Mooney on

    I have just received a demand from the “pay pal team” stating that I had ordered something ( they failed to say what it was but just quoted an order no.which of course meant nothing to me). The demand was as a result of info sent by a supplier, Omnyex E commerce DMCC.
    If I did not agree to the charge it stated that I could put all my bank details on their site and the money would be refunded. What ho, were we born yesterday?? This stinks of a scam! Clearly this scammer has hijacked the pay pal name to authenticate their illegal activity and I hope that paypal will do all in their power to shut it down and keep a watchful eye for this type of scam in the future.
    Any email I have sent to Omnyex to get more info has been returned as undelivered

    Reply