Overcharge on transaction fees over 9 year period
I have been overcharged by at least 1 percent on my transaction fees over many years, and been overcharged by a lesser percent for many more years.
I have claimed a refund of these fees from this period but they have refused to refund the fees, and the Financial Ombudsman will not take any action.
Their terms and conditions on their fees clearly showed that the fees due for monthly transactions reduced as the transactions increased. However, as my transactions increased over the years, they never reduced my fees accordingly.
Basically they are saying – hard luck.
Is there a possible claim for something like an ‘unfair contract’, fraud or any other way that they can be forced to honour their own scale of charges on public display?Similar Complaints
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Posted: October 26, 2012 at 2:06 pm