Overcharge on transaction fees over 9 year period

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How Does PayPal Make Money With My Money?

According to the San Francisco Chronicle, there are approx. 100,000 complaints outstanding at PayPal (Are any of these yours?). In many instances disputes can run on for months leaving people frustrated and out of pocket as they are unable to access their accounts. So what happens to the millions of dollars tied up in frozen accounts and disputes? Well, here is a clip from the San Francisco Chronicle that basically sums it up:

U.S. District Judge Jeremy Fogel of San Jose refused to dismiss a lawsuit that seeks class-action status on behalf of thousands of PayPal customers nationwide. A common allegation is that the company brushes off or stalls customer grievances for months and meanwhile freezes the customer's account and pockets the interest (So that's how they make their money!). No wonder they freeze so many accounts!

I have been overcharged by at least 1 percent on my transaction fees over many years, and been overcharged by a lesser percent for many more years.

I have claimed a refund of these fees from this period but they have refused to refund the fees, and the Financial Ombudsman will not take any action.

Their terms and conditions on their fees clearly showed that the fees due for monthly transactions reduced as the transactions increased. However, as my transactions increased over the years, they never reduced my fees accordingly.

Basically they are saying – hard luck.

Is there a possible claim for something like an ‘unfair contract’, fraud or any other way that they can be forced to honour their own scale of charges on public display?

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