PayPal doesn’t even bother looking at what you send them
I sold a phone for £224 to someone in Portugal (I live in the UK). It had been warranty repaired by HTC before it was sent, so it was effectively brand new. A month after the sale, he contacts me to tell me it’s broken. I tell him to send it to HTC for repair, he’s ‘uncomfortable’ with this and wants his money back. I refuse and say it should be repaired.
He raises it with Paypal, who immediately debit me the full amount. I contact Paypal, saying under Sales of Goods 1982, I can offer a repair to the guy. The person there advises that it’ll go his way anyway. So I say, fine and then he sends the phone back to me (I can get it warranty repaired anyway). Phone come back and I send it to HTC, they report – liquid damage and unauthorised repair attempts.
I get straight onto Paypal, who take this information and, after careful deliberation – close the case and give the guy his money back.
I raise an appeal, upload several photos showing the damage, proof the phone was warranty repaired before I sent it, an email from HTC saying it would never have worked in this condition. Appeal is denied.
I ring them, why is the appeal closed? I can prove the phone was in factory condition when I sent it out. And I’m asked “Can you prove this?” – to which I say, yes, it’s all in the uploaded documents I sent you. “Oh, I can see there are lots of documents. I’ll need to escalate this to a claims manager.”
And that’s where we are stuck right now.
PayPal rejected many of the verification documents I send themStupid Paypal froze almost $3000 AUD after having the account over for over a year for website design purposes. Although I had a second even older paypal account with the same name, only a different...
Cannot Send Or ReceiveBy Ilona Well, after a super great month on Ebay, I go to ship several packages with paypal’s online ship system. A typical routine for me. I log in, go to print a label and...
Posted: July 30, 2012 at 4:55 pm