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PayPal said I should contact the person who hacked my account

On Saturday at 19:52, somehow a transaction of 410€ was made from my Paypal account to the e-mail “acarding23@yahoo.com”.

I instantly opened a ticket for unauthorised transaction, in about 1-2 hours PayPal returned my query saying after an investigation they had concluded that this transfer was not fraudulent.

I called their customer care line, and the agent was very polite and trying to figure out why they had marked it as a “Valid transfer” Without any proof and he explained to me that normally there is at least a comment from the recipient justifying, yet he could not see anything on my case. He recommended me to call my bank and block the transfer in the meantime.

Come Monday, I check my bank, no money has been taken but I receive an e-mail from PayPal telling me my account has been limited and to please resolve my query. I once again filed a ticket for unauthorized transaction that was escalated. The reply was: “Please speak to the person the transfer was made to and try to settle the dispute”. << THAT IS THE MOST FUCKING RETARDED POLICY OR RESPONSE I’VE EVER BEEN GIVEN. If it was someone who has hacked my account, I doubt they are very much up for discussion. So at this point, I’ve filed a formal complaint against customer support and will wait for further news.

Posted: July 9, 2015 at 4:42 pm


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3 thoughts on “PayPal said I should contact the person who hacked my account
  1. Carlos Luque on

    Hello!! I’ve had the exact same thing happen to me, please let’s help each other as proof to stop this horrible fraud!!! Paypal wants to send an external agency to get their money from me!

    Reply
  2. Carlos Luque on

    The same thing happened to me, there are two of us now.. it can’t be a coincidence and they did exactly the same to me. Except mine happened later on in July, we must speak in order to get this resolved, we have proof now that this is a scam!

    Reply
  3. Hazel Pacana on

    same exact thing happened to me. Is paypal doing somthing to resove this!As of the moment my 20k PHP is with paypal. Holding it while the unauthorized dispute made by my buyer (which absolutely not true!) is still on the process. And I believe they are on buyer protection without knowing they are one doing the fraudulent act. And another thing, someone transferred an amount to my account accidentally or they got the wrong account but since My account is negative they won’t sent it back to the sender.

    Reply