This website is a collection of horror stories, news reports and other information addressing problems with Paypal, Inc..

PayPal Does Nothing

By Paul

PayPal does nothing if you do not receive delivery of goods after they have passed the funds to the seller.

According to them if people purchase virtual goods as opposed to physical goods then Paypal states that they cannot protect the buyer of this type of goods.

On the 14th of July 2005 I purchased the Ultimate Lifetime Package from oneclickpromotions for $199.95 through Paypal transaction no.98F53978HU3711624

By the 18th of July I had not even had any acknowledgement from oneclickpromotions that I had bought anything or to even download the software or to even contact them.

So I filed a charge back claim to paypal on the 18th of July and they asked me to wait another few days for delivery.

So on the 20th of July I frefiled the claim and guess what they told me that the seller had responded to them within ten days and that the sellers tracking system was down.

That they would be up and running by the 25th of July.

then yesterday paypal sent me this email:
—————-
Dear Paul Evatt,

PayPal has concluded our investigation of the following Buyer Complaint:

Case ID:  PP-094-571-962
Transaction Date:  14 Jul 2005
Transaction Amount:  -$199.95 USD
Seller’s Email:  sales@oneclickpromotion.com
Seller’s Name:  Michael Blackburn

Unfortunately, PayPal was not able to resolve this dispute because the item purchased was virtual or not physical.  As a result, we have not taken any action against either account at this time. However, this complaint has been noted in the seller’s record for future reference.

Thank you for your cooperation with our investigation.

Thank you,
Youssef
Protection Services Department
——————
Meanwhile I am out $199.95 US and then when I remind Paypal about protecting the buyers and sellers from unfair trading this is what I get.

Dear Paul Evatt,

Thank you for taking the time to contact us with your concerns. I am happy to assist you further.

The policy in relation to non-tangible goods is clearly outlined in the PayPal User Agreement which all members must agree to before using the service. Please review this User Agreement for clarification on this subject.

To review the PayPal User Agreement, click http://www.paypal.com/uk/useragreementor copy the entire link into the address bar.

The PayPal User Agreement can also be found by visiting our website and clicking on the ‘User Agreement’ link at the bottom of any PayPal page.

Copyright © 1999-2004 PayPal. All rights reserved.  PayPal (Europe) Ltd. is regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.  PayPal FSA Register Number: 226056

Please let me know if you need further assistance.

Sincerely,
Sean
PayPal Resolution Services
PayPal, an eBay Company

Original Message Follows:
————————
My response to Paypals 2nd response I actually made a booboo on “This” and put a “not” in front of ensuring but they got the gist of what I was saying.

Thi is not good enough you take payment for virtual or physical goods therefore this makes you responsible for not ensuring that buyers and sellers get a fair deal. So as stated in earlier emails I want you to get my refund from this seller forthwith. Your Terms of service invalidate themselves when you discriminate between virtual and non virtual goods. So I do not want your apology I want you to restore customer confidence and get me my refund from this seller please.
—– Original Message —–
Paypal response to my form response

From: <webform@paypal.co.uk>
To: “Paul Evatt” <
paul@evatt.fsworld.co.uk>
Sent: Tuesday, August 16, 2005 7:17 PM
Subject: [spam] Re: SendingaPayment (Routing Code:
C826-L003-Q414-T3345-S111)QID292 (KMM6300737V15332L0KM)
Dear Paul Evatt,
Thank you for taking the time to write to us with your concerns. I am happy to assist you further.  As stated in the Buyer complaint Policy, ‘The Buyer Complaint Policy only applies to payments for tangible, physical goods which can be shipped, and excludes all other payments, including but not limited to payments for intangibles, for services or for licenses and other access to digital content.’ As per our Buyer complaint policy intangible goods are not covered by this policy.  Please note that we are regulated by the FSA.  By accepting the terms and conditions of our User Agreement you are also agreeing to our policies. Apologies for any inconveniences this situation may have caused you.
Copyright © 1999-2005 PayPal. All rights reserved.  PayPal (Europe) Ltd. is regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.  PayPal FSA Register Number: 226056
Sincerely,
Trevor
Risk Operations
PayPal, an eBay Company
Original Message Follows:
————————
My response to paypal through THE FORM

Form Message
customer subject: Why differentiate between virtual and physical customer message: Additional Information: ‘How can you settle my claim against Mr M.Blackburn on the grounds that the goods I bought were virtual and not physical. I still paid for goods that I did not receive and you can track that and prove it. Yet you still refuse my claim because the goods were virtual. Well you can think again because I still paid through you so therefore I want you to get my money $199.95 from him within 24 hours. If this is not done then I will report PayPal and Mr Blackburn to the relevant UK F.S.A as well as the American Financial authorities. You are failing in your duty as a financial institution to protect BOTH BUYER and SELLER.’

I am still emailing them but getting nowhere.

Any advice you can give me will be greatfully received.

Yes I am looking elsewhere for merchan facilities but with out a my own credit card that is proving difficult. I only have access to a maestro card.

Regards.

Paul.

ps here are some more late emails.

My latest reply to THEM

The only assistance I require is for you to get your act together and start trading as you should .

I.E. For the Buyer and Seller and not just for your own benefit and the benefit of certain sellers You transact for physical and virtual goods so you should refund for virtual or physical goods. So start by getting my $199.95 US refunded within 24 hours.

—– Original Message —–
From: <webform@paypal.co.uk>
To: “Paul Evatt” <
paul@evatt.fsworld.co.uk>
Sent: Tuesday, August 16, 2005 6:12 PM
Subject: [spam] Re: Re: [spam] Re: Re: [spam] Re: Re:
[spam]Re:SendingaPayment(Routing Code: C826-L003-Q414-T3345-S111)
QID293(KMM6308039V12098L0KM)

Dear Paul Evatt,

Thank you for contacting PayPal.

PayPal Buyer Protection will provide protection to eBay buyers for PayPal transactions up to £500 GBP with no processing fee on all purchases of tangible auction goods that display the PayPal Buyer Protection icon on one of the following eligible eBay sites:

·   ebay.at
·   ebay.ca
·   ebay.ch
·   ebay.com
·   ebay.com.au
·   ebay.co.uk
·   ebay.de
·   ebay.es
·   ebay.fr
·   ebay.ie
·   ebay.it
·   ebay.nl
·   ebay.it

PayPal Buyer Protection also covers non-delivery of items and items that are significantly not as described.

Transactions Covered by PayPal Buyer Protection

eBay buyers can look for the PayPal Buyer Protection icon in the ‘Seller Information’ box on any eBay View Item page to see if the item is covered. Pay for the item with PayPal and use the sellers email address associated with the listing. Use the grey Pay Now button when the listing closes on eBay eBay Categories covered under PayPal Buyer Protection:

eBay Motors parts and accessories will be covered, however, motor vehicles (cars, boats, planes) and Live Auctions will not be covered. Sellers cannot indicate PayPal as a payment method during the Live Auctions listing process and therefore those listings will not be eligible.

Sellers will be eligible to have PayPal Buyer Protection offered on their listings if all of these requirements are met:

·   You have received 50 or more eBay feedback comments
·   Your positive feedback percentage is at least 98%
·   You are a Verified member of PayPal
·   You have a Business or Premier PayPal account
·   Your PayPal account is in good standing

·   You are a seller in:
·   Austria
·   Australia
·   Belgium
·   Canada
·   China
·   France
·   Germany
·   Hong Kong
·   India
·   Ireland
·   Italy
·   Japan
·   Korea
·   The Netherlands
·   Singapore
·   Spain
·   Switzerland
·   Taiwan
·   United Kingdom
·   United States
A seller may determine whether he or she might be eligible for PayPal Buyer Protection from the “Seller Eligibility for PayPal Buyer Protection” page. The “Seller Eligibility for PayPal Buyer Protection” page is available from the Profile subtab of the My Account tab of the seller’s PayPal account. Eligibility is determined at time of listing on eBay and eligibility requirements may vary based on eBay listing site.

In addition, the following rules apply:

PayPal must be selected as an accepted payment option on eBay’s Sell Your Item form or when using bulk-listing tools such as Turbo Lister or Seller’s Assistant. PayPal Buyer Protection only covers items paid for with PayPal

 Item must be listed on an eBay site that is eligible

PayPal Buyer Protection is only offered for tangible items (physical goods that are dispatched). PayPal Buyer Protection is not offered for services or intangible items, such as emailed recipes and ebooks

PayPal Buyer Protection Claim Guidelines:

·   You may only file one claim per PayPal payment

·   Claims must be filed within 45 days of the initial PayPal payment

·   You may only receive three PayPal Buyer Protection claim awards per calendar year

·   Willing to provide information during the investigation process. If we are unable to obtain the necessary information, your case may be cancelled without a refund

To learn the specific terms and conditions of the PayPal Buyer Protection Process, simply click on ‘User Agreement’ located at the bottom of any PayPal webpage.

To learn more about full Buyer Protection with PayPal Buyer Credit, click on the PayPal Buyer Credit Policy link in our User Agreement.

Copyright © 1999-2004 PayPal. All rights reserved.  PayPal (Europe) Ltd.
is regulated by the Financial Services Authority in the United Kingdom
as an electronic money institution.  PayPal FSA Register Number: 226056

Please let me know if you need further assistance.

Sincerely,
Barry
PayPal Global Services
PayPal, an eBay Company

Original Message Follows:
————————
You are not following FSA guidelines if your are discriminating between virtual and non virtual goods. So as I have stated before Get your act together and get my refund from your seller that is selling virtual goods that he has not delivered to me.
—– Original Message —–
From: <webform@paypal.co.uk>
To: “Paul Evatt” <
paul@evatt.fsworld.co.uk>
Sent: Tuesday, August 16, 2005 10:48 PM
Subject: [spam] Re: Re: [spam] Re: Re: [spam]
Re:SendingaPayment(Routing Code: C826-L003-Q414-T3345-S111)
QID292(KMM6306977V28096L0KM)
Dear Paul Evatt,
Thank you for contacting PayPal with your concern. We accepted the payment because you agreed to our User Agreement, which states intangible goods are not covered by Buyer Protection. We are regulated by the FSA and have these guidelines in place for a reason and we must follow them. PayPal (Europe) Limited is authorized and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. Please let me know if you need further assistance.
Sincerely,
Adrienne
PayPal Resolution Services
PayPal, an eBay Company
Original Message Follows:
————————
This is not good enough as I have already stated you make transactions for virtual and non virtual goods that still leaves you with the responsibility to ensure that buyers and sellers are treated without discrimination. So I would still like you to refund my $199.95 that you transacted to a seller for virtual goods. It was your transaction from your seller so refund my money within 24 hours. I am not begging you I am telling you that you deal for that seller and therefore you know he is trading in virtual goods. So unless you want another Paul Belzaire then I suggest that you honour your committment to your customers and cut out the rubbish about your terms. And get me my refund.
—– Original Message —–
From: <
webform@paypal.co.uk>
To: “Paul Evatt” <
paul@evatt.fsworld.co.uk>
Sent: Tuesday, August 16, 2005 8:11 PM
Subject: [spam] Re: Re: [spam] Re: SendingaPayment(Routing Code:
C826-L003-Q414-T3345-S111) QID293 (KMM6302668V19287L0KM)
Dear Paul Evatt,
Thank you for taking the time to contact us with your concerns. I am happy to assist you further. The policy in relation to non-tangible goods is clearly outlined in the PayPal User Agreement which all members must agree to before using the service. Please review this User Agreement for clarification on this subject. To review the PayPal User Agreement, click 
http://www.paypal.com/uk/useragreement or copy the entire link into the address bar. The PayPal User Agreement can also be found by visiting our website and clicking on the ‘User Agreement’ link at the bottom of any PayPal page. Copyright © 1999-2004 PayPal. All rights reserved.  PayPal (Europe) Ltd. is regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.  PayPal FSA Register Number: 226056
Please let me know if you need further assistance.
Sincerely,
Sean
PayPal Resolution Services
PayPal, an eBay Company
Original Message Follows:
————————
Thi is not good enough you take payment for virtual or physical goods therefore this makes you responsible for not ensuring that buyers and sellers get a fair deal. So as stated in earlier emails I want you to get my refund from this seller forthwith. Your Terms of service invalidate themselves when you discriminate between virtual and non virtual goods. So I do not want your apology I want you to restore customer confidence and get me my refund from this seller please.
—– Original Message —–
From: <
webform@paypal.co.uk>
To: “Paul Evatt” <
paul@evatt.fsworld.co.uk>
Sent: Tuesday, August 16, 2005 7:17 PM
Subject: [spam] Re: SendingaPayment (Routing Code:
C826-L003-Q414-T3345-S111)QID292 (KMM6300737V15332L0KM)
Dear Paul Evatt,
Thank you for taking the time to write to us with your concerns. I am happy to assist you further.  As stated in the Buyer complaint Policy, ‘The Buyer Complaint Policy only applies to payments for tangible, physical goods which can be shipped, and excludes all other payments, including but not limited to payments for intangibles, for services or for licenses and other access to digital content.’ As per our Buyer complaint policy intangible goods are not covered by this policy.  Please note that we are regulated by the FSA.  By accepting the terms and conditions of our User Agreement you are also agreeing to our policies. Apologies for any inconveniences this situation may have caused you.
Copyright © 1999-2005 PayPal. All rights reserved.  PayPal (Europe) Ltd. is regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.  PayPal FSA Register Number: 226056
Sincerely,
Trevor
Risk Operations
PayPal, an eBay Company
Original Message Follows:
————————
Form Message
customer subject: Why differentiate between virtual and physical customer message: Additional Information: ‘How can you settle my claim against Mr M.Blackburn on the grounds that the goods I bought were virtual and not physical. I still paid for goods that I did not receive and you can track that and prove it. Yet you still refuse my claim because the goods were virtual. Well you can think again because I still paid through you so therefore I want you to get my money $199.95 from him within 24 hours. If this is not done then I will report PayPal and Mr Blackburn to the relevant UK F.S.A as well as the American Financial authorities. You are failing in your duty as a financial institution to protect BOTH BUYER and SELLER.’

end.

Posted: May 9, 2012 at 5:25 am


Leave a Reply

Your email address will not be published. Required fields are marked *


*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

One thought on “PayPal Does Nothing
  1. gavin on

    Hi,

    Unbelievable exchange, happened to me, there a pack of theives paypal.

    Reply