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PayPal Has Concluded Our Investigation Of The Following Buyer Complaint

Writer Wishes To Remain Anonymous

I bought a product from the seller website. It’s supposed to be delivered via email or instant download but I never received it. So, I filed a complaint. Waiting for 2 days! I received that email from PayPal. I don’t know what the Seller told PayPal or relationship between them. I still don’t know what was going on! PayPal said, they were unable to solve this problem and did not refund my money.

PayPal really sucks!

Dear My Name,

PayPal has concluded our investigation of the following Buyer Complaint:
Case ID:
Transaction Date: Aug. 17, 2004
Transaction Amount: -$50.50 USD
Seller’s Email: Seller Email
Seller’s Name:¬†Seller Name¬†

Unfortunately, PayPal was not able to resolve this dispute because the item purchased was virtual or intangible. As a result, we have not taken any action against either account at this time. However, this complaint has been noted in the seller’s record for future reference.

Thank you for your cooperation with our investigation.

Thank you,
Protection Services Department

Please do not reply to this e-mail. Mail sent to this address will not be received and therefore, not answered. For assistance, log in to your PayPal account and click the “Help” link in the footer of any page. If your inquiry is regarding a claim, log in to your PayPal account and click the pink Service Center link.


That’s it! Only one email from PayPal ended everything!

Posted: May 7, 2012 at 8:10 am

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One thought on “PayPal Has Concluded Our Investigation Of The Following Buyer Complaint
  1. Bryan on

    This really sucks!

    According to PayPal resolution BS an item purchased must be Tangible property that needs to be shipped with some sort of tracking confirmation.
    Now don’t get me wrong, you can still buy and sell content downloads such as Video Game Codes, Software download, eBooks, media, etc, provided you have rights to do so.
    Downside is that this type of claim can backfire to either buyer or seller.

    If I’d have to say, it varies by PayPal’s mood. If their PMSing they favor buyer if not they favor seller lol. I really don’t know how they decide in this type of case but best advise is purchase content from trusted sources, i.e. Microsoft, Apple store, Amazon, or product licenses from manufacturers.
    If your locking for some type of digital media through eBay sellers check their feedback and go from there.