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PayPal is ignoring ongoing police investigation and sent debt collectors after me

I sold a Macbook Air on eBay which was sold on eBay and funds transferred out of Paypal prior to item pickup.

Once the item was picked up the user issued positive feedback on eBay, but then order a bank credit card chargeback. This resulted in a weak investigation by Paypal and the ordering of the dispute for the sale (£620) in the favour of the eBay scammer.

The Hertfordshire Police were involved immediately and have put this in a series of criminal activity from the fraudulent eBay scammer. However, this crime does not interest Paypal whom are persistent in hiring debt collectors to grind me down. They even offered a settlement of £495 to wipe the slate clean, even though this is a criminal investigation! Simply incredible.

The case is still ongoing to capture the criminal and Paypal and their hired third party debt collectors are continuing to intimidate me with silent phone calls.

Absolutely ludicrous unprofessionalism from a once very loyal customer.


Posted: June 26, 2012 at 2:17 pm

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3 thoughts on “PayPal is ignoring ongoing police investigation and sent debt collectors after me
  1. Annie on

    Paypal simply doesn’t care. The only thing they do care about is their pockets. I wouldn’t pay them a penny. You got scammed and there is a criminal investigation going on right now and yet they are still hounding you for your money. Just insane

  2. Rakel Weise on

    Local pick up is the fastest way and easiest way to get ripped off with Paypal since there is no proof of delivery the buyer can just state that he never received the goods and get his money back and keep the item. And there is nothing the seller can do about it except what you have done which is involve the police. Because it surely is a crime that paypal ignores. Any time there is local pick up ask for CASH. It is the only way to protect yourself from fraud.

    • Jay on


      I feel your pain mate, exactly the same thing happened to me a month ago. It is a fast-growing con that PayPal does nothing against. From their POV, they are legally covered since as customers we are bound by their Tc&Cs. However, I refuse to accept PayPal’s unconditional stance to side with the buyer, on the following grounds:- one, PayPal refuses to conduct an investigation to hear both parties’ account of a fraudulent transaction which is a criminal offence in this country; two, PayPal in fact facilitates this type of fraud by coercing sellers on eBay to offer PayPal (its subsidiary company) as a payment option even on collection items, at the same time not providing cover in the event of a fraudulent transaction; three, PayPal Europe S.a.r.l.’s unclear status as a financial institution, seemingly no longer regulated by a UK body (the FSA).

      In a way, I do understand that it is a very tricky situation for PayPal as well, as I’m sure more fraud is committed by rogue sellers, and buyer protection rules are generally very tough in the UK. But as you rightly pointed out, fraud is a criminal activity, and PayPal would not even consider evidence — witnesses, a signature, a car reg, a DNA sample –, purely relying on these transactions (fraudulent or not) as a civil law matter, and surely this cannot be right. Neither legally nor morally.

      My only advice to you is to never, ever use PayPal as a payment method again, write to reputable consumer protection groups (including BBC’s Watchdog and newspapers such as The Guardian and The Independent; I have done so) and to discourage friends, family and work colleagues from using them. If you are a a professional seller, consider other payment methods, e.g. AllPay. PayPal’s claim to be the ‘safer’ payment alternative has become untenable; they are now on a par with money-wiring services such as WU or MoneyGram.