Paypal is unfair as usual
I had a sale on eBay. The buyer from Russia was invoiced with both trackable and non trackable shipping, with clear mention that if paying via paypal and not choosing tracking, I would ship at his risk. He chose to pay via paypal and without tracking. I obtained proof of posting from Royal Mail. Then, he wrote back stating that his item never reached after 5 weeks! I did tell him that it was at his risk and I had proof of posting and stressed the fact that I would not refund the payment as he decided not to take up tracking and paid via paypal. So, I made a claim to paypal myself by submitting pdf files of the proof of posting and exchange of emails between me and the buyer. Guess what, paypal decided in the favour of the buyer, after ‘careful consideration’ and asked me that if I had any further evidence for appeal like proof of delivery! How on earth can I get proof of delivery for an item the buyer chose not to pay for tracking?
I am now fedup with paypal. Another transaction, I paid £50 to a crook in Spain and after he refused to reply to requests about the item, which never arrived, paypal told me that they could not pay me as the seller did not have funds in his account! You can never count on getting your item or money when using paypal.
I am planning to take paypal to court this time. Can you please advise of what to consider?
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Posted: May 11, 2012 at 4:22 pm