PayPal Has Concluded Our Investigation Of The Following Buyer Complaint

Writer Wishes To Remain Anonymous

I bought a product from the seller website. It's supposed to be delivered via email or instant download but I never received it. So, I filed a complaint. Waiting for 2 days! I received that email from PayPal. I don't know what the Seller told PayPal or relationship between them. I still don't know what was going on! PayPal said, they were unable to solve this problem and did not refund my money.

PayPal really sucks!

Dear My Name,

PayPal has concluded our investigation of the following Buyer Complaint:
Case ID:
Transaction Date: Aug. 17, 2004
Transaction Amount: -$50.50 USD
Seller's Email: Seller Email
Seller's Name: Seller Name 

Unfortunately, PayPal was not able to resolve this dispute because the item purchased was virtual or intangible. As a result, we have not taken any action against either account at this time. However, this complaint has been noted in the seller's record for future reference.

Thank you for your cooperation with our investigation.

Thank you,
Neil
Protection Services Department

Please do not reply to this e-mail. Mail sent to this address will not be received and therefore, not answered. For assistance, log in to your PayPal account and click the "Help" link in the footer of any page. If your inquiry is regarding a claim, log in to your PayPal account and click the pink Service Center link.

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That's it! Only one email from PayPal ended everything!

 

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