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PayPal’s Seller Protection Policy is a scam

I sold an item on e-bay for $904.00 and was paid through PayPal. I sent the package U.S. Express Mail because it required a signature as required by PayPal for items over a certain value. The package was delivered and signed for. The buyer submitted a claim to PayPal for getting the package and claimed it was empty. It weighed 4 pounds and 15 ounces when I shipped it out. PayPal decided the outcome and ruled in favor of the buyer. I appealed it and lost the appeal. I did everything I was supposed to to be protected from PayPal’s Seller Protection Policy. They took my $904 and gave it back to the scam artist who now has my $904 item. It makes no sense in their decision. I am going to fight this until I get justice and my money back. Paypal is the biggest scam allowed to ever operate! What other companies allowed their customers to be a subject to fraud and then side with the criminal, not the victim?? I hate paypal.

Posted: July 23, 2012 at 3:03 pm


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9 thoughts on “PayPal’s Seller Protection Policy is a scam
  1. Collen on

    There is no seller protection with paypal. Although they claim to have it. I have not seen on post on any site that states other wise. There is no other company out there that would side with a scam artist and screw their customers out of money the way paypal does

    Reply
  2. emma on

    Paypal is a scam and far too many people have no clue about this. Their ultimate goal is to steal all their users money. If you think paypal is going to help you out when you are a victim of fraud, think again. Not only did Paypal refund the fraudulent buyer that I sold 4 tires to he also got to keep the tires! Unfreaking believable! And apparently they do this all the time.

    Reply
  3. AirforceRy on

    The people committing fraud on paypal are a special breed. They know all the ins and outs and do everything in their power to make sure that paypal sees these claims their way. For all paypal knows you shipped the seller four pounds of rocks. It’s a pity that doing business has become so sketchy.

    Reply
  4. Stacy lynn on

    gotta love payapl right? NOT! You were the victim of fraud and yet your the one paying the price. How do they get away with this stuff? It’s a shame that they hurt their customers the way they do. I for one will never use this company and I have made all my friends and family aware of how this company operates

    Reply
  5. David on

    PayPal took back $1,500 on a sale of tickets, which I had sent to Canada, fulfilling what I thought was my obligation for seller protection.

    The buyer refused to sign for the item, and so FedEx did not deliver. The buyer then claimed non-receipt, and PP, refunded all their money.

    They sent me a letter saying they don’t allow cancellation for buyer remorse, but since there is no signature for the $250+ item, the delivery confirmation is not satisfied, so the buyer gets a refund.

    After using PP and EBay for 14 years, PP since it was a newborn company….I am done. Took all my money from PP, using my own merchant credit card billing from now on, and finishing my final sales.

    They treat their loyal sellers as GARBAGE.

    Reply
  6. JERRY on

    YOU TREAT YOUR LOYAL SELLER LIKE SHIT .CUSTOMER SERVICE IS THE WORSE AND PAYPAL SELLER PROTECTION POLICY IS SCAM AND YOU HAVE TRAINED CUS SERV TO PUT HOLD ON MONEY FROM HONEST SELLERS LIKE ME AFTER THEY HAVE CLEAR PAYMENT AND I HAD DELIVER THE ITEMS THEY TOOK MY MONEY BACK NOW I HAVE A NEGATIVE BALANCE YOU ALLOWED A FRAUDULENT BUYER TO BUY AND THEN YOU SIDE WITH THE CRIMINAL GREAT YOU LET PEOPLE COMMIT FRAUD AND THEN YOU DON’T WANT TO TAKE A LOST SO CHARGE THE SELLER THE MONEY BACK UNFUCKING BELIEVABLE PAYPAL IS SCAM YOU JUST REFUNDED A FRAUDULENT BUYER BUT YOU LOST A HONEST CUSTOMER

    Reply
  7. andrew on

    Paypal sided with a fraudster seller illegal copies of MS Office 2013. I got an email we have closed your dispute you have not won on this occasion due to the goods being intangible. They were not interested in the report I had from Microsoft saying I was sold illegal copy. I thought they would protect me a buyer thats what they tell you. LIARS….PAYPAL ARE SCUM AND THE PAIN YOU HAVE CAUSED ME OUT OF POCKET £89.00 AND UNEMPLOYED

    Reply
  8. Jacqueline Winch on

    I am suing PayPal now – hearing set for the 15th of July. I am a seller of a $4K gold watch that the buyer claimed she never received – just an empty box which had been “damaged” in shipment. PayPal refunded the money to her and my PP account is in the red for the amount. Not only that, but I keep getting email and calls from PP threatening to turn me over to collections!

    PayPal’s Seller Protection is like an M.C. Escher drawing – you know, the impossible staircase. It looks good at first glance but it is impossible in reality. PP only gives buyer two options – not received or not as described. PP made my buyer claim not as described because she actually did receive the box. That doesn’t make sense. The policy says “item” and “merchandise”.

    Their not as described policy states that, in order to receive their money back, the buyer must return the item to the seller. How can my buyer return an item she never received? I say she should have been allowed to claim item not received but as I said, PP won’t allow that because she did get the box. My argument is that she did not pay for the box, she paid for the watch. A USPS Priority box is not “merchandise” or “an item for which a buyer pays money. In fact, they are free.

    Another fallacy in the Seller Protection Policy is that if a buyer claims not received, all the seller has to do is prove the item arrived via tracking. I did that but PP won’t allow my buyer to say that so that aspect of the Seller Protection Policy is an impossibility. Even though I did prove she received the box, PP dishonors its policy. They’re forcing square pegs into round holes and, it’s obvious PP’s folk are taught some fancy double-speak because as written and applied, the policy is just smoke and mirrors, baby.

    Wish me luck in my lawsuit?! Jackie

    Reply
    • holly on

      Keep us posted on your law suit!! I am currently being hounded by paypal as well because my seller claimed that the concert tickets I sold were fake so now Paypal is forcing me to pay for those $200 tickets because they were scammed by the buyer. It’s ridiculous to even have to deal with.

      Has anyone actually been taken to collections for not paying?

      Reply