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Refund is cleared by bank but PayPal puts a hold on it

PayPal took nearly $1700 from my checking account to pay for an item on eBay. The seller backed out of the transaction and issued a refund 2 days after I sent payment. PayPal proceeds to put a hold on *my* account for the $1700 that my bank shows is already fully cleared.

PayPal won’t reply to my EMails. They won’t provide me with a status update. They’ve offered absolutely zero communication for the $1700 they took from me.

When I called their 1-800 number, the automation was completely broken. The “temporary passcode” they gave me was not accepted by the automated machine. It took several attempts to get a real human on the phone, and all he can do is tell me to wait.

When I sent money on Thursday, it was immediately available to the seller for withdraw. But because he returned the money back to me, they expect me to wait “7 or more business days” before I’m allowed to initiate the return of my own money.

PayPal sucks. Don’t ever allow them access to your checking account.

Posted: November 18, 2013 at 7:10 pm

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