This website is a collection of horror stories, news reports and other information addressing problems with Paypal, Inc..

Vulnerable Excitizens

Writer Wishes To Remain Anonymous

I have been a very happy PayPal customer for over a year. For me it has been an excellent serice and PayPal has always been responsive and friendly.

I work overseas but have an address of a friend in the United States that I have used for 18 years. My credit cards and bank uses this address.  I am now on holiday and had a small balance, less than 20.00 in my Paypal account.  I transferred several hundred dollars into my account to send to a needy family member and at the moment that the money was successfully transfered, Paypal froze the account.

They want me to fax a bank statement and to be in the States to answer a phone call.  I do not feel comfortbale to sending them a bak statement.  It is none of teir business how much my balance is.  It seems they can randomly decide to freeze your account. It is sad because I really liked them.  I hav not recieved any helpful feedback from them.  I contacted my bank and they
said I could only prevent PayPal from debiting my account by asking them not to do it.  Ha ha.  Anyway, if you are an expat you are quite vulnerable to a situation similar to my own.

Posted: May 9, 2012 at 5:00 am

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